Grievance / Support

Last updated: October 2026 · All legal pages

Support

For help with the product write to [email protected], use Contact support or Contact us. Include your username and, for an algo problem, the algo number and the time (IST).

Grievances

If a support answer does not resolve your issue, escalate to the grievance officer:

E-mail

[email protected]

We aim to acknowledge a grievance within 2 working days and to resolve it within 15 working days.

Broker matters (order execution, fills, margins, account access) must be raised with your broker; CandleAlgo cannot change a broker's records.